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Shipping Policy

Effective Date: 09/06/2025

 

 

1. Introduction

At R&L E-Commerce Goods Inc. ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, PremiumRanges.com.

 

 

2. Shipping Destinations

  • Countries We Ship To: United States

  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Domestic Shipping (United States):

  • Standard Shipping: Free shipping on all orders over $50.
  • Flat Rate Shipping: $5 flat rate for orders under $50.
  • International Shipping:

  • Standard International Shipping: $15 flat rate.
  • Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer’s responsibility.

  • No Hidden Fees: All shipping costs are calculated and displayed at checkout.

 

 

4. Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.

  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping (U.S.):

  • Standard: 3–5 business days
  • Expedited: 1–2 business days
  • International Shipping:

  • Standard: 7–14 business days

Note: Delivery times are estimates and may vary due to factors beyond our control (weather, customs delays, carrier issues).

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure safe delivery.

  • Domestic Carriers: USPS, UPS, FedEx

  • International Carriers: DHL, FedEx International

  • Shipment Tracking: All orders include tracking information, provided via email once shipped.

  • Insurance: Shipments are insured against loss or damage. Contact us promptly if you encounter issues.

 

 

7. Order Tracking

After your order ships, you will receive an email containing:

  • Tracking number

  • Carrier name

  • Tracking link

For assistance, please contact our Customer Service team.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: If your package is delayed beyond the estimated time, contact us at support@premiumranges.com.

  • Lost Packages: If your tracking shows “delivered” but you haven’t received your package:

  1. Verify the shipping address provided.

  2. Check with neighbors/building management.

  3. Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage: Take photos of damaged packaging/items and contact us within 7 days at support@premiumranges.com.

  • Resolution: We will arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Report within 7 days of receiving your package.

  • Provide your order number and details of the missing item(s).

  • We will promptly resolve the issue by sending the item(s) or issuing a refund.

 

 

10. Return and Refund Policy

  • Returns Accepted: Within 30 days of receiving your order.

  • Conditions: Items must be unused, undamaged, and in original packaging. Certain items (e.g., personalized or perishable goods) are not eligible.

  • Return Shipping Costs:

  • Customer pays for returns unless the item is defective or not as described.

  • If due to our error, we cover return shipping.

  • Refunds: Processed within 14 days after receiving the return, to the original payment method.

See our full Return & Refund Policy for details.

 

 

11. Incorrect Address

  • Address Accuracy: Customers are responsible for providing the correct shipping address.

  • Returned Packages: If a package is returned due to an incorrect address, we will contact you for reshipment (additional shipping charges may apply).

 

 

12. International Customs and Duties

  • Customs Clearance: May cause delays beyond our estimates.

  • Taxes & Duties: Not included in item price or shipping cost; customer responsibility.

  • Customs Policies: Vary by country—please check with your local customs office.

 

 

13. Contact Information

For any questions about your shipment, contact us:

  • Customer Service Email: support@premiumranges.com

  • Customer Service Phone: +1 302-440-2957

  • Company Address:
     R&L E-Commerce Goods Inc.
    400 Rella Blvd
    Montebello, New York, 10901
    United States

Customer service available Monday to Friday, 9 AM – 5 PM EST.

 

 

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Updates take effect immediately upon posting. Please review periodically.

 

 

Thank you for shopping with PremiumRanges.com!
 We appreciate your business and are committed to exceptional service.